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Customer Care: quali sono gli errori da non fare
Cosa significa oggi customer care? Significa che il successo di ogni attività sta nella capacità di rendere felici i propri clienti. Possibilmente senza fare errori.
Cosa significa oggi customer care? Significa che il successo di ogni attività sta nella capacità di rendere felici i propri clienti. Possibilmente senza fare errori.
Il Customer Care Phygital è la risposta ai nuovi modi di acquisto dei consumatori. Abbiamo già ampiamente discusso su quanto il Phygital, ovvero il connubio
Per molte aziende la cura verso i propri clienti rappresenta un vero e proprio punto di forza della Value Proposition aziendale
Dipendenti felici creano clienti felici
L’importanza di garantire dei tempi di risposta rapidi ai clienti.
L’ascolto attivo è il fondamento di una comunicazione efficace. Vediamo perché.
I clienti non basano più la loro fedeltà sul prezzo o sul prodotto. Al contrario, rimangono fedeli alle aziende grazie
Il servizio clienti 4.0 non è altro che la risposta certa alle sempre maggiori esigenze dei consumatori. Leggi come
Adottare un approccio lean nel proprio servizio clienti permette di ottimizzare la customer experience e venire incontro alle sempre maggiori esigenze dei propri clienti.
Per ricevere aggiornamenti sui temi legati alla Customer Interaction
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