Case Studies

Discover in these case studies some of the solutions we have adopted to improve customer Interactions.

Case Studies

Ovvero, alcune delle soluzioni che abbiamo adottato per migliorare  la Customer Interaction dei nostri clienti.

Digital Interaction Solutions Case Studies

CLIENT: ESSELUNGA

Using Machine Learning to identify critical posts on Social Media channels

Industry: retail

CLIENT: OVS

Touchpoint review and integration of Chatbot and dynamic WebForm, integrated with corporate CRM

INDUSTRY: FASHION

CLIENT: SIRAM VEOLIA

Automation of outbound to on-call process

INDUSTRY: FACILITY MANAGEMENT

Client: Soris

Digital interaction project for tax collection management

INDUSTRY: PUBLIC ADMINISTRATION

Client: Synlab

Voicebot to automate in-self booking process on the voice channel

INDUSTRY: HEALTHCARE

Client: Leroy Merlin

Use of bot systems, linked to Google Business Messages chat, for physical stores

INDUSTRY: RETAIL

CLIENT: SPB ITALIA

Marketing automation project with email + SMS, for customer satisfaction analysis

INDUSTRY: INSURANCE

CLIENTE: Groupama

Document collection process efficiency, with workflow phygital automation + operator

INDUSTRY: INSURANCE

Make your company a successful case study in the customer experience journey.

Fill in the form and get in touch with us, you will be contacted by one of our sales staff.

Together we will create a path to redesign, improve and add value to your customer's experience.

Make your company a successful case study in the customer experience journey.

Fill in the form and get in touch with us, you will be contacted by one of our sales staff.

Together we will create a path to redesign, improve and add value to your customer's experience.

Testo su Case History

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