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Back Office services
With Back Office services, we help companies optimise their management processes quickly by developing innovative systems.
Data Entry
Quality Check
Recupero documentale
Back Office services
With Back Office services, we help companies optimise their management processes quickly by developing innovative systems.
An AI driven service
Over time, we have developed strong expertise in optimising and improving processes through the integration of Artificial Intelligence, also in Back Office services.
So that even a classic service can become a super service in step with the times.
Making the most of human capital in our Back Office activities
The Back Office is a truly essential service for the company that wants to achieve important goals and establish itself in the market.
To ensure high performance in data entry, document retrieval and data quality, we offer our customers a service performed by trained and specialised personnel.
Developing and integrating innovative systems
Over time, we have developed strong expertise in process optimisation and improvement through the integration of the following components:
- Artificial intelligence algorithms, with the aim of automating the processes of classification, sorting, document collection and management of standard requests;
- Omnichannel integration, to make management processes available on all possible input channels.
The Back Office Service: Activities Performed by Call2Net
Data entry activity
We support companies in their data entry service by qualifying as an outsourcing resource for information gathering and processing.
Our aim is to always maintain a high level of customer relations, making the customer feel at the centre of attention.
We do this with the support of innovative solutions, developed by Call2Net's in-house team, to support the work of human resources and reduce costs.
Quality Check
It is important to rely on partners and not suppliers.
This is why the Quality Check activity allows companies that rely on us to verify the quality and procedural correctness of the activities implemented.
The Quality Check service allows you to verify every sale made, through actions such as voice control or mystery calls.
Document Recovery
In order to activate contracts with customers, we offer a document retrieval service.
Our team of specialists constantly analyses document flows and processes with a view to improving office operations, efficiency and productivity.
Over time, we have developed strong expertise in process optimisation and improvement through the integration of the following components:
- Artificial intelligence algorithms: with the aim of automating the processes of classification, sorting, document collection and management of standard requests;
- Omnichannel integration: to make management processes available on all possible input channels.
For more information on our Back Office service, please contact us
