Consulting

With our consulting service, you will be able to make the right choices at the right time, in an ever-changing environment, while maintaining engagement and interaction with your customers.

Consulting

With our consulting service, you will be able to make the right choices at the right time, in an ever-changing environment, while maintaining engagement and interaction with your customers.

With our consulting service we support you in identifying the best strategies and tools to redesign and enhance the way you interact with your customers, in line with today's Phygital (Digital + Human) or Digital contexts.

The consulting service to increase your competitive advantage

With our consulting services you can:

  • improve customer interaction processes
  • studying the Customer Journey 
  • implementing Phygital processes 
  • implementing Phygital processes 

Consulting: how we take care of you

Through listening, analysis and strategy definition, we support companies in redesigning their customer interaction modes.

  1. Current context listening: Context, Corporate Vision, Business Strategy, Project Scope, analysis of project scope and sharing of results.: Contesto, Corporate Vision, Business Strategy, Project Scope, analisi del perimetro del progetto e condivisione dei risultati.

  2. Analysis: through process mapping, and a definition of sub-processes, we analyse the current state to identify the strategy to be adopted.
  3. Strategy: we set the best strategy to enhance intangibles, improve customer experience and increase business results.

Consulting for the Customer Journey study

Call2Net's Consulting service is designed to help you improve interaction with your customers at every stage of the customer journey.

1. Lead Generation

Progettiamo le fasi del percorso da lead a cliente efficientando tempo, risorse e informazioni.

2. Nurturing

Coltiviamo e alimentiamo tutti i contatti al fine di condurli ad essere pronti per l’acquisto di un prodotto o di un servizio.

3. Engagement

Favoriamo la creazione di una relazione indirizzata alla vendita.

4. Acquisition

Finalizziamo il percorso fatto con l’acquisizione diretta, volta all’incremento della propria base clienti.

5. Caring

Supportiamo i nostri Clienti nel gestire la relazione post-vendita, con l’obiettivo di creare un valore misurabile e duraturo.

For more information on the Consulting service, contact us

Consulting is more than just giving advice

Our more than ten years of experience has allowed us to offer many realities services that are always in step with the times. The Digital Transformation has placed us at a crossroads: remain what we are or enhance our know-how. 

At Call2Net, innovation has always been at the heart of business, which is why we have not stopped and wanted to bring our revolutionary and innovative spirit to forward-thinking companies that want to ride the wave of Business & Digital Transformation.

Whether it be Outbound or Inbound, Teleselling or Customer Care, Infoline, Help Desk or more, we have the experience and technology to do it right.

And thus offer your customers a top-class customer experience.