Post sales
Customer retention
Churn Management
Customer Acquisition
Churn Prevention
Choose to convert your simple contacts into real customers with our business development and management service.
Our mission is to support our customers to increase their competitiveness in the market by adopting more effective and better performing contact methods.
Through the 'Commercial Development and Management' service, we provide support and advice to foster the development of commercial channels and the proper management of acquired customers.
By integrating inbound and outbound services and through CX strategies, we accompany you in the process of converting your simple contacts into genuine customers.
Our team of qualified professionals devises the most suitable business strategies for each customer to achieve high levels of conversion.
The specific objectives of commercial development and management actions can be diverse: from making appointments for the agents in the sales network, to gathering qualified and relevant information according to the commercial strategies coordinated with the client customer.
As part of our business development and management service, we offer our partners a wide range of activities to ensure the satisfaction and loyalty of their customers.
Post Sales
After-sales service is the true face that every company offers its customers.
Call2Net's offer includes various processes to ensure your customers' maximum satisfaction with your company's products and services.
A service that plays an important role in customer satisfaction and loyalty, managed by qualified and certified operators.
Effective management of churn rates requires in-depth knowledge of individual customers: their interests, trends and purchasing power. Learning these aspects requires continuous analysis of your company's historical and transactional data.
An early and differentiated analysis of the likelihood of customer churn gives your company concrete levers to improve retention rates.
To prevent the loss of customers, we implement Churn Prevention actions thanks to the extensive knowledge of purchasing behaviour gained over the years.
By means of targeted inbound and outbound telephone campaigns, we check the adherence between the customer profile and what is offered, in order to promptly recommend a new modulation of offers or new products and services that increase customer satisfaction.
Customer Retention is aimed at satisfying the needs of consumers and building their loyalty.
Through this activity, companies will retain their end and existing customers, thus increasing positive word-of-mouth and Brand Loyalty.
Customer retention campaigns bring an overall benefit to the company, also in terms of an overall increase in sales, and thus profits.
Customer Acquisition is a process in our business development and management plan that aims to increase the number of customers in your business.
L’obiettivo di questo processo è creare una strategia di acquisizione etica in grado di adattarsi ai cambiamenti del mercato e generare un afflusso costante di nuovi clienti.
Incorporating appropriate customer acquisition strategies into business strategies helps companies to grow and acquire the right customers, without wasting their budget.
At Call2Net we have Inbound Acquisition experience in all sectors, with a particular focus on the insurance channel (through distance selling of policies) and finance.
Nell’outbound, la tecnologia ci permette di attivare i nostri Inside Sales solo quando il lead è pronto alla chiamata, impattando positivamente su Customer Experience, performance dei nostri agenti, processi e sui costi di acquisizione.
Call2Net S.P.A.
Legal and operative headquarters:
Viale Edoardo Jenner, 55
20159 Milano
P.IVA e C.F. 03751840277
Cap. Soc. 354.100€ i.v.
