Post sales
Customer retention
Churn Management
Customer Acquisition
Churn Prevention
Choose to convert your simple contacts into real customers with our business development and management service.
Our mission is to support our customers to increase their competitiveness in the market by adopting more effective and better performing contact methods.
Through the 'Commercial Development and Management' service, we provide support and advice to foster the development of commercial channels and the proper management of acquired customers.
By integrating inbound and outbound services and through CX strategies, we accompany you in the process of converting your simple contacts into genuine customers.
Our team of qualified professionals devises the most suitable business strategies for each customer to achieve high levels of conversion.
Gli obiettivi specifici delle azioni di sviluppo e gestione commerciale possono essere diversi: dalla presa di appuntamenti per gli agenti della rete commerciale, alla raccolta di informazioni qualificate e pertinenti in funzione delle strategie commerciali coordinate con il cliente committente.
Nell’ambito del servizio di sviluppo e gestione commerciale, offriamo ai nostri partner un ampio ventaglio di attività per garantire la soddisfazione e la fidelizzazione dei loro clienti.
Post Sales
After-sales service is the true face that every company offers its customers.
Call2Net's offer includes various processes to ensure your customers' maximum satisfaction with your company's products and services.
A service that plays an important role in customer satisfaction and loyalty, managed by qualified and certified operators.
Effective management of churn rates requires in-depth knowledge of individual customers: their interests, trends and purchasing power. Learning these aspects requires continuous analysis of your company's historical and transactional data.
An early and differentiated analysis of the likelihood of customer churn gives your company concrete levers to improve retention rates.
To prevent the loss of customers, we implement Churn Prevention actions thanks to the extensive knowledge of purchasing behaviour gained over the years.
By means of targeted inbound and outbound telephone campaigns, we check the adherence between the customer profile and what is offered, in order to promptly recommend a new modulation of offers or new products and services that increase customer satisfaction.
Customer Retention is aimed at satisfying the needs of consumers and building their loyalty.
Attraverso questa attività le aziende fidelizzeranno i propri clienti finali e i già acquisiti, aumentando così il passaparola positivo e la Brand Loyalty.
Customer retention campaigns bring an overall benefit to the company, also in terms of an overall increase in sales, and thus profits.
Customer Acquisition is a process in our business development and management plan that aims to increase the number of customers in your business.
L’obiettivo di questo processo è creare una strategia di acquisizione etica in grado di adattarsi ai cambiamenti del mercato e generare un afflusso costante di nuovi clienti.
Inserire adeguate strategie di acquisizione dei clienti all’interno delle strategie aziendali aiuta le imprese a crescere e ad acquisire i clienti giusti, senza disperdere il proprio budget.
In Call2Net abbiamo un’esperienza di Acquisition Inbound in tutti i settori, con un focus particolare sul canale assicurativo (attraverso la vendita di polizze a distanza) e finanziario.
Nell’outbound, la tecnologia ci permette di attivare i nostri Inside Sales solo quando il lead è pronto alla chiamata, impattando positivamente su Customer Experience, performance dei nostri agenti, processi e sui costi di acquisizione.
Call2Net S.P.A.
Legal and operative headquarters:
Viale Edoardo Jenner, 55
20159 Milano
P.IVA e C.F. 03751840277
Cap. Soc. 354.100€ i.v.
