L’evoluzione Phygital del call center: dalle sole chiamate, all’integrazione di soluzioni digitali
Il ruolo del call center si è evoluto nel tempo, integrando soluzioni digitali alle interazioni umane
Il ruolo del call center si è evoluto nel tempo, integrando soluzioni digitali alle interazioni umane
Nel 2020 le aziende hanno dovuto affrontare la necessità di un impeccabile customer engagement
Intelligenza Artificiale, dati e personalizzazione dell’esperienza.
L’importanza di garantire dei tempi di risposta rapidi ai clienti.
I trend 2020 della Phygital Customer Experience con i dati delle ultime ricerche.
L’utilizzo di soluzioni AI per l’assistenza clienti offre molti risultati positivi..
8 strategie per migliorare il servizio clienti dei siti e-commerce, per offrire un’eccellente customer experience e fidelizzare i clienti
Il customer lifetime value (CLV) è una metrica che mostra quanto profitto un’azienda si aspetta di ottenere nel tempo dal rapporto con ogni cliente medio
Il contact center può diventare il vero protagonista del vantaggio competitivo di un’azienda, soprattutto quando si conduce una customer experience positiva
Quali sono i principi per un buon customer service a cui ogni azienda dovrebbe attenersi? Velocità, chiarezza e trasparenza …
Per ricevere aggiornamenti sui temi legati alla Customer Interaction
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